Privacy Policy
The Big Ugly is committed to processing date in accordance with its responsibilities under GDPR regulations January 2021.
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Adequate, relevant and limited to what is necessary in relation to the purpose of which they are processed.
- Accurate and kept up to date.
- Not kept for longer than necessary.
- Processed in accordance with the data subject’s right.
- Kept Securely
Collecting your information
The type of information we may collect includes, your name, postal address, email address and phone number so we can contact you. This will be collected when you place an order or open an account.
How we use your information
- To manage your account
- To process your orders and/or provide you with quotations.
- To keep you informed of the progress of any active transactions such as orders and quotes.
- To provide you with documents such as invoices and proof or delivery.
- To contact you to provide your feedback.
- To inform you of any changes/updates to our products/services.
- For record keeping purpose in compliance with GDPR.
The information you provide us with is kept enabling us to update you on the status of your order and to keep you updated of new serviced and products for as long as you are happy for us to do so.
Sharing personal information
Your personal information will never be shared outside of The Big Ugly LTD. We may however use other companies to provide services to you on our behalf. These services include but are not limited to sending postal mail/emails, sending surveys about our products and services or analysing data. We will only provide these companies with the information they require to perform services that we have engaged them for, and they are prohibited from using that information for any other purpose.
We may be required to disclose your information by law or where a court, the police or other enforcement agency has asked for it.
In the event of an unpaid/disputed account by a customer, personal information will be forwarded to our appointed third-party debt recovery/legal representatives to proceed on the grounds of legitimate interests to recover the account’
Protecting your information
the Big Ugly ltd have appropriate physical and technological security measures setup to keep your information safe. Internally access to personal information is limited to employees who need to access it in order to do their jobs. This information is never transferred outside of the UK.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.